Research by Industry

ForeSee Results Automotive Website Satisfaction Index 2008

ForeSee Results conducted its Automotive Website Satisfaction Index to determine the role of automotive websites in driving loyalty and sales.

ForeSee Results Annual E-Business Report 2011

ForeSee Results has published the Annual ACSI E-Business Report showing trends in customer satisfaction with e-business, which includes social media sites, search engines/portals, and news/information sites.

UK 2011 ForeSee Results Online Banking Study

ForeSee Results, the global leader in technology-driven customer satisfaction analytics, has published the first customer satisfaction report for online banking in the UK.

U.S. ForeSee Results 2011 Online Banking Study

ForeSee Results today released its U.S. 2011 Online Banking Study showing customer satisfaction with online banking increased its lead over customer satisfaction with the overall banking experience.

Competing in a Digital World by Eric Peterson

As expenditures increase, the need for tools and technologies to evaluate and optimize the investment
increases a commensurate amount.

How to Avoid the Nine Pitfalls of Measuring Website Success

How can you really measure website success? If you rely on traditional web metrics, that's a great start. But don't fall prey to these easy-to-avoid pitfalls. Make sure you get the greatest possible return on your online investments.

How to Calculate ROI on Social Media Marketing

Marketers have many options when it comes to counting their social media activity, but few when it comes to determining the ROI of these programs, necessary intelligence for making sound resource allocation decisions. This executive brief adds a dimension to assessing social media’s effectiveness by quantifying the value of social media influence on customer behavior and dollars spent.

ForeSee ACSI E-Government Satisfaction Index (Q4 2011)

ForeSee released its fourth quarter report of the American Customer Satisfaction Index (ACSI)
E-Government Satisfaction Index showing that customer satisfaction with federal government websites remains near record highs and far surpasses satisfaction with the federal government overall.

ACSI E-Government Satisfaction Index (Q3 2011)

ForeSee released its report on the American Customer Satisfaction Index (ACSI) Quarterly E-Government Satisfaction Index, including an analysis of the state of social media in the federal government and an update on citizen satisfaction and online transparency for federal websites.

ACSI E-Government Satisfaction Index (Q2 2011)

ForeSee Results has issued its quarterly report on the American Customer Satisfaction Index’s (ACSI)
E-Government Satisfaction Index, which recommends that the .gov Task Force consider traffic, the amount of redundancy, and citizen experience as criteria for making their decision on how to consolidate e-gov websites and reduce duplication.

ForeSee Results ACSI E-Government Satisfaction Index (Q1 2011)

ForeSee Results today issued its quarterly report on the American Customer Satisfaction Index’s (ACSI)
E-Government Satisfaction Index, which indicates that good federal government websites save the government money and foster democracy.

ACSI E-Government Satisfaction Index Q4 2010

ACSI E-Government Satisfaction Index shows some e-gov sites outperform private sector and far surpass satisfaction with government overall in the fourth quarter of 2010.

ACSI E-Government Satisfaction Index Q3 2010

Citizen satisfaction with Federal government websites rebounds to its all-time high in the third quarter of 2010 after a slight drop last quarter.

ACSI E-Government Satisfaction Index Q2 2010

Citizen satisfaction with Federal government websites drops a bit this quarter, according to the second quarter 2010 release of the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index.

ACSI E-Government Satisfaction Index Q1 2010

Citizen satisfaction with Federal government websites remains at an all-time high, according to the first quarter 2010 release of the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index.

ACSI E-Governmemt Satisfaction Index Q4 2009

Citizen satisfaction with Federal government websites remains at an all-time high, according to the fourth quarter 2009 release of the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index.

ACSI E-Government Satisfaction Index Q3 2009

E-Government is at an all time high with the largest quarter-over-quarter increase to date.

ForeSee Results E-Government Transparency Index (2010 Year in Review)

ForeSee Results today released the 2010 year-end E-Government Transparency Index, which confirms that online transparency is a key driver of online satisfaction and overall trust in government for many of the websites tracking it.

ForeSee Results E-Government Transparency Index Q2 2010

The third quarterly ForeSee Results E-Government Transparency Index includes Transparency scores (on a 100-point scale, just like an American Customer Satisfaction Index score) for 27 participating agencies and departments, an increase in participation of 18% since the last report. Transparency scores have decreased slightly since last quarter.

ForeSee Results E-Government Transparency Index Q1 2010

The second ForeSee Results E-Government Transparency Index includes Transparency scores (on a 100-point scale, just like an American Customer Satisfaction Index score) for 23 participating agencies and departments. The report finds that transparency scores have increased slightly since last quarter.

ForeSee Results E-Government Transparency Index Q4 2009

As the first study of its kind, the E-Government Transparency Index includes Transparency scores (on a 100-point scale, just like an American Customer Satisfaction Index score) for 14 participating agencies and departments.

ForeSee Results/Nextgov Government Transparency Study Q3 2010

Nearly two years after a memorandum to federal agencies and departments calling for ambitious and sweeping open government initiatives, many are wondering if the goals of openness, democratic participation, and collaboration have taken root and, if so, how successful the efforts have been.

The Voice of Customer: Web Analytics in the Public Sector

Understanding how citizen satisfaction analytics fit into the web measurement ecosystem is critical for people responsible for maximizing the contribution of the website to their organization's strategic objectives.

The 2011 ForeSee Healthcare Benchmark

ForeSee has released its fourth annual healthcare benchmark, showing that health insurance websites vastly underperform other kinds of healthcare sites.

Nine Steps to Improving Success for Nonprofit Websites

How can you really measure website success? If you rely on traditional web metrics, that's a great start. But don't fall prey to these easy-to-avoid pitfalls. Make sure you get the greatest possible return on your online investments.

Trends in Constituent Satisfaction with Nonprofit Websites

ForeSee Results recently conducted our first study of constituent satisfaction with nonprofit websites and found that a highly satisfied visitor to a nonprofit website is more likely to donate, volunteer, recommend, return, and use the website instead of a more costly channel.

ACSI E-Commerce Update (February 2012)

Netflix is the biggest e-commerce loser as competition ramps up and overall satisfaction with online
retail increases, according to the American Customer Satisfaction Index's annual E-commerce Update,
produced in partnership with ForeSee. Learn how online retail, financial services, and travel fared in
this year's report.

ForeSee Mobile Research (UK Christmas Edition 2011)

ForeSee announced the findings of its latest mobile shopping report (as part of its study of nearly 10,000 visitors to the biggest e-retail websites in the UK throughout December) revealing key trends on retailers' future business.

ForeSee Mobile Research (U.S. Holiday 2011)

ForeSee has released a study of customer satisfaction with top retail mobile sites and apps showing enough data to produce statistically reliable mobile satisfaction scores for 16 of the largest e-retailers in the United States.

The 2011 ForeSee E-Retail Satisfaction Index (UK Christmas Edition)

ForeSee, market leaders of customer satisfaction measurement and management, has today announced the findings of its annual Christmas customer satisfaction Index across the UK’s top 40 online retail websites during December.

ForeSee Results Top 100 Online Retail Satisfaction Index 2011

ForeSee Results today released its annual assessment of the top 100 online retailers, showing that customer satisfaction with e-retail remains at an all-time high score of 78 on the study’s 100-point scale. In addition to providing satisfaction scores, the study quantifies purchase intent, or a consumer’s likelihood to purchase from a retailer through any channel, online or offline.

The ForeSee Results Annual E-Commerce Report, ACSI (2011)

The American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with ForeSee Results, shows that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI’s 100-point scale, its lowest score since 2004.

The ForeSee Results Report on Social Media Marketing

ForeSee Results has released new research that questions if retail results in both the U.S. and UK justify
the investment in social media.

Explosion in Mobile Retail Provides Opportunity for Retailers

ForeSee Results has released new research showing that consumers in the U.S. and U.K. are using
mobile phones more than ever for retail purposes.

ForeSee Results Holiday E-Retail Satisfaction Index 2010 (US)

ForeSee Results today released its annual holiday survey showing that while many e-retailers had
a holiday to celebrate, customer satisfaction with the top 40 online retailers overall has fallen since
last year.

ForeSee Results Christmas E-Retail Satisfaction Index 2010 (UK)

ForeSee Results, market leaders of customer satisfaction measurement and management, has today
announced the findings of its annual Christmas customer satisfaction Index across the UK’s top 40 online retail websites during December.

ForeSee Results Top 100 Retail Satisfaction Index 2010

With an unprecedented new levels of customer satisfaction, the e-retail industry rebounds from its dip in 2009.

The Key to Driving Retail Success with Social Media

In this report, customized for both the US and the UK, Kevin Ertell reports on research showing that 56% of online shoppers “friend” or “follow” retailers on social media sites.

ACSI E-Commerce Report 2010

After a slight decline last year, customer satisfaction with the e-commerce sector has begun to rebound, with a year-over-year increase of nearly 2%.