Customer Satisfaction Survey

Thank you for visiting The Community Guide website. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

1: *Please rate how well the site is organized.1=PoorExcellent=10
1=Poor
Excellent=10
2: *Please rate how well the site layout helps you find what you need.1=PoorExcellent=10
1=Poor
Excellent=10
3: *Please rate how quickly pages load on this site.1=PoorExcellent=10
1=Poor
Excellent=10
4: *Please rate the ability to load pages without getting error messages on this site.1=PoorExcellent=10
1=Poor
Excellent=10
5: *Please rate the ability to sort information by criteria that are important to you on this site.1=PoorExcellent=10
1=Poor
Excellent=10
6: *Please rate how well the features on the site help you find the information you need.1=PoorExcellent=10
1=Poor
Excellent=10
7: *What is your overall satisfaction with this site?1=Very DissatisfiedVery Satisfied=10
1=Very Dissatisfied
Very Satisfied=10
8: *How well does this site meet your expectations?1=Falls ShortExceeds=10
1=Falls Short
Exceeds=10
9: *How does this site compare to your idea of an ideal website?1=Not Very CloseVery Close=10
1=Not Very Close
Very Close=10
10: *How likely are you to return to this site in the future?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
11: *How likely are you to recommend this site to someone else?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
12: *How likely are you to use this site as your primary resource for health information, guidelines and recommendations?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
13.1: *During your visit today, did you notice the redesign of our website?
16: *Which category best describes the health topic(s) you were looking for? (Please select all that apply)
17: *Which of the following best describes the type(s) of information you were looking for? (Please select all that apply)
18.1: *Please tell us about your experience with the site's search feature today. (Please select all that apply.)
18.2: *How would you describe your navigation experience on this site today? (Please select all that apply.)
20: *I'm planning to use the information I found today:
22: *Which of the following sources drove you to visit The Community Guide website today?

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!