Customer Satisfaction Survey

Thank you for visiting our site. ForeSee is currently conducting a survey on behalf of AT&T. The feedback you provide will help AT&T serve you better in the future. All results are strictly confidential.

1: *What is your overall satisfaction with this site?1=Very DissatisfiedVery Satisfied=10
1=Very Dissatisfied
Very Satisfied=10
2: *How well does this site meet your expectations?1=Falls ShortExceeds=10
1=Falls Short
Exceeds=10
3: *How does this site compare to an ideal website?1=Not Very CloseVery Close=10
1=Not Very Close
Very Close=10
4: *If a friend or family member asked you to recommend a company to provide communications services, how likely are you to recommend AT&T?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
5: *Please rate the performance of this site considering items like speed and completeness of page loading.1=Poor  Excellent=10 
1=Poor
Excellent=10
6: *Please rate the quality of information on this site, thinking about aspects such as the thoroughness and clarity of information provided.1=Poor  Excellent=10 
1=Poor
Excellent=10
7: *Please rate the process of finding information on this site, thinking about aspects such as the ability to narrow choices and sort information by relevant criteria.1=Poor  Excellent=10 
1=Poor
Excellent=10
8: *How much effort was required for you to use this site today?1=Excessive Effort  Very Little Effort=10 
1=Excessive Effort
Very Little Effort=10
9: *Please select the primary product/service you were visiting about today.
10: *How do you prefer to learn about our products or services? (Select up to 3)
11: *Please select the main reason for your visit today.
11.1: *Shop for products/services: What primary task did you attempt to perform?
11.2: *Did you make a purchase during your site visit today?
12: *Are you an existing Business Customer?
13: *Were you able to accomplish your primary task?
13.1: *Which of the following BEST describes the area in which you encountered issues? (Note: You will have an opportunity to provide additional details with your selection.)
14: *Did you experience any technical difficulties or web error messages during your online visit today?
14.1: *Please select the issue(s) you experienced today. (Select up to three.)
15: *Did you experience issues navigating the site today?
15.1: *Please select the issue(s) you experienced today. (Select up to three.)
16: *Please select your login experience.
17: *Did you try to contact AT&T during your visit?
18: *Did you visit industry-specific pages today? (Select up to 3)
19: *How many employees are in your company?
20: *How frequently do you visit this site?

Thank you for your time in completing this survey. Your input is very valuable and will be used to serve you better.