“Hello. My name is Mark Haley and I am the Vice President of Stores and Store Operations for Pier 1 Imports.
I want to personally thank you for taking a few minutes to complete our customer experience survey.
We believe your feedback will help us in achieving our goal of being your favorite home furnishings destination.
Now, you are going to be taken through a brief series of questions that will take just a few minutes. Thank you again for your feedback.”