Customer Satisfaction Survey

Thank you for visiting our mobile site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best mobile experience possible.

1: *Please rate how quickly pages load on this mobile site.1=PoorExcellent=10
1=Poor
Excellent=10
2: *Please rate the ability to load pages without getting error messages on this mobile site.1=PoorExcellent=10
1=Poor
Excellent=10
3: *Please rate the visual appeal of this mobile site.1=PoorExcellent=10
1=Poor
Excellent=10
4: *Please rate the readability of the pages in this mobile site.1=PoorExcellent=10
1=Poor
Excellent=10
5: *Please rate the thoroughness of information provided on this mobile site.1=PoorExcellent=10
1=Poor
Excellent=10
6: *Please rate how well the mobile site’s information provides answers to your questions.1=PoorExcellent=10
1=Poor
Excellent=10
7: *Please rate how well this mobile site is organized.1=PoorExcellent=10
1=Poor
Excellent=10
8: *Please rate the options available for navigating this mobile site.1=PoorExcellent=10
1=Poor
Excellent=10
9: *What is your overall satisfaction with this mobile site?1=Very DissatisfiedVery Satisfied=10
1=Very Dissatisfied
Very Satisfied=10
10: *How well does this mobile site meet your expectations?1=Falls ShortExceeds=10
1=Falls Short
Exceeds=10
11: *How does this site compare to your idea of an ideal mobile site?1=Not Very CloseVery Close=10
1=Not Very Close
Very Close=10
12: *How likely are you to use this mobile site as your primary web resource for obtaining information on City programs and services ?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
13: *How likely are you to use this mobile site over other City of Calgary channels (e.g., 3-1-1, face-to-face, etc.)?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
15: *Which of the following best describes the reason for your visit to the mobile site today?
17: *Did you use the search box on the City of Calgary mobile site today?
17.1: *Did the search box help you find what you were looking for?
17.1.1: *Please tell us about your experience with the mobile site's search functionality today. Select all that apply.
18: *To what extent were you able to accomplish your objective on the mobile site today?
18.2.3: *What other channel do you plan on using to contact The City of Calgary?
19: *Where were you physically located during your visit to this mobile site today?
20: *Have you visited the City of Calgary desktop site within the past 90 days?
20.1: *How would you rate this mobile site compared to the City of Calgary desktop site?

Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.