Customer Satisfaction Survey

Thank you for visiting Patterson Dental. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

1: *Please rate the options available for navigating this site.1=PoorExcellent=10
1=Poor
Excellent=10
2: *Please rate how well the site layout helps you find what you need.1=PoorExcellent=10
1=Poor
Excellent=10
3: *Please rate the consistency of speed from page to page on this site.1=PoorExcellent=10
1=Poor
Excellent=10
4: *Please rate how completely the page content loads on this site.1=PoorExcellent=10
1=Poor
Excellent=10
5: *Please rate how understandable the product descriptions are on this site.1=PoorExcellent=10
1=Poor
Excellent=10
6: *Please rate how well the product descriptions provide answers to your questions.1=PoorExcellent=10
1=Poor
Excellent=10
7: *Please rate the ability to narrow choices to find the product(s) you are looking for on this site.1=PoorExcellent=10
1=Poor
Excellent=10
8: *Please rate how well the features on the site help you find the product(s) you need.1=PoorExcellent=10
1=Poor
Excellent=10
9: *Please rate the balance of graphics and text on this site.1=PoorExcellent=10
1=Poor
Excellent=10
10: *Please rate the readability of the pages on this site.1=PoorExcellent=10
1=Poor
Excellent=10
11: *Please rate the ability to see the desired views of products.1=PoorExcellent=10
1=Poor
Excellent=10
12: *Please rate how well the product images show the product details.1=PoorExcellent=10
1=Poor
Excellent=10
13: *What is your overall satisfaction with this site?1=Very DissatisfiedVery Satisfied=10
1=Very Dissatisfied
Very Satisfied=10
14: *How well does this site meet your expectations?1=Falls ShortExceeds=10
1=Falls Short
Exceeds=10
15: *How does this site compare to your idea of an ideal website?1=Not Very CloseVery Close=10
1=Not Very Close
Very Close=10
16: *How likely are you to return to PattersonVet.com in the next 30 days?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
17: *How likely are you to recommend Patterson Vet to someone else?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
18: *How likely are you to make a purchase from Patterson Vet's website in the future?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
19: *How likely are you to purchase from Patterson Vet the next time you purchase similar merchandise?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
20: *How often do you visit this site?
21: *Which of the following sources primarily drove you to visit the site today?
22: *What is your role within your practice?
23: *What is your primary reason for visiting the site today?
25: *Did you experience any issues while logging into the site today?
26: *What sections of the site did you visit today? (Select all that apply)
27: *What type of products did you shop for today? (Select all that apply)
28: *Did you experience any site performance issues while visiting the site today? (e.g., slow page loading, error messages, etc.)
29.1: *Please tell us why you did not complete a purchase today. (Select all that apply)
30: *Did you experience any check out issues today?
31: *What do you plan to do next? (Select all that apply)
32: *How did you look for product or services information? (Select all that apply)
32.1: *How did you search for product or services information? (Select all that apply)
32.3: *Please tell us about your experience with the site's search feature today. (Select all that apply)
33: *How would you describe your browsing experience on the site today? (Select all that apply)
34: *How do you prefer to purchase from Patterson Vet?
35.1: *How often do you access PattersonVet.com via a mobile device?
36: *Which of the following methods have you used to make purchases from Patterson Vet in the last year? (Select all that apply)

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!