Customer Satisfaction Survey

Thank you for visiting the TTB.gov web site. You have been selected at random to take part in a survey conducted by Foresee Results on behalf of the Alcohol and Tobacco Tax and Trade Bureau (TTB). Your responses to this survey are strictly confidential and will remain anonymous. At TTB, we are committed to respecting and protecting your privacy as you complete this survey, and whenever you visit our web site. Questions in the survey separately address both the TTB.gov web site and the TTBOnline applications. The following questions pertain to the TTB.gov web site.

1: *Please rate the options available for navigating this site.1=PoorExcellent=10
1=Poor
Excellent=10
2: *Please rate how well the site layout helps you find what you need.1=PoorExcellent=10
1=Poor
Excellent=10
3: *Please rate the consistency of speed from page to page on this site.1=PoorExcellent=10
1=Poor
Excellent=10
4: *Please rate how completely the page content loads on this site.1=PoorExcellent=10
1=Poor
Excellent=10
5: *Please rate how understandable this site’s information is.1=PoorExcellent=10
1=Poor
Excellent=10
6: *Please rate how well the site’s information provides answers to your questions.1=PoorExcellent=10
1=Poor
Excellent=10
7: *Please rate the ability to narrow choices to find the information you are looking for on this site.1=PoorExcellent=10
1=Poor
Excellent=10
8: *Please rate how well the features on the site help you find the information you need.1=PoorExcellent=10
1=Poor
Excellent=10
9: *Please rate the balance of graphics and text on this site.1=PoorExcellent=10
1=Poor
Excellent=10
10: *Please rate the readability of the pages on this site. 1=PoorExcellent=10
1=Poor
Excellent=10
11: *What is your overall satisfaction with this site?1=Very DissatisfiedVery Satisfied=10
1=Very Dissatisfied
Very Satisfied=10
12: *How well does this site meet your expectations?1=Falls ShortExceeds=10
1=Falls Short
Exceeds=10
13: *How does this site compare to your idea of an ideal website?1=Not Very CloseVery Close=10
1=Not Very Close
Very Close=10
14: *How likely are you to return to this site?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
15: *How likely are you to recommend this site to someone else?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
16: *How likely are you to utilize the information gathered on TTB.gov to ensure you, your company or the company you work for are compliant with federal regulations?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
17: *This question pertains to the TTBOnline applications. Do you use TTB's online applications (COLAs Online, Formulas Online, Permits Online)?
17.1: *Which online application(s) do you use?
17.1.1: *Did you encounter any difficulties using COLAs Online?
17.1.2: *Did you encounter any difficulties using Formulas Online?
17.1.3: *Did you encounter any difficulties using Permits Online?
19: *My primary role in visiting the TTB site today is as (please, select one):
 
21: *Which of the following represents your primary interest?
21.2: *What type of wine-related information were you looking for today?
21.3: *What type of beer-related information were you looking for today?
21.4: *What type of distilled spirits information were you looking for today?
21.5: *What type of tobacco information were you looking for today?
21.6: *What type of firearms/ammunition information were you looking for today?
23: *Have you contacted the TTB via phone or email in the last 3 months?
23.1: *What is your overall satisfaction with your TTB customer service experience? (1=Very Dissatisfied, 10=Very Satisfied)1=Very Dissatisfied  Very Satisfied=10 
1=Very Dissatisfied
Very Satisfied=10
23.2: *Which of the following best describes your primary reason for contacting TTB?
23.3: *Did the response from TTB answer your questions/resolve your issue for contacting?
24: *Which of the following TTB business tools did you use during your visit today?
25: *How would you describe your experience while on the TTB site today? (Please select all that apply.)
27: *Do you ever access the Internet using a mobile phone or tablet?
27.1: *Have you ever accessed TTB's site using a mobile phone or tablet?

Thank you for your time in completing this survey. Your input is very valuable to us and we will take it into consideration.