Customer Satisfaction Survey

Thank you for visiting the FCSO Medicare provider website. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of First Coast Service Options. Please take a minute or two to give us your opinions. The feedback you provide will help First Coast Service Options enhance its site and serve you better in the future. All results are strictly confidential.

1: *Please rate how well this site is organized.1=PoorExcellent=10
1=Poor
Excellent=10
2: *Please rate the options available for navigating this site.1=PoorExcellent=10
1=Poor
Excellent=10
3: *Please rate how quickly pages load on this site.1=PoorExcellent=10
1=Poor
Excellent=10
4: *Please rate the consistency of speed from page to page on this site.1=PoorExcellent=10
1=Poor
Excellent=10
5: *Please rate the thoroughness of information provided on this site.1=PoorExcellent=10
1=Poor
Excellent=10
6: *Please rate how relevant this site’s information is.1=PoorExcellent=10
1=Poor
Excellent=10
7: *Please rate the ability to sort information by criteria that are important to you on this site.1=PoorExcellent=10
1=Poor
Excellent=10
8: *Please rate the ability to narrow choices to find the information you are looking for on this site.1=PoorExcellent=10
1=Poor
Excellent=10
9: *Please rate the visual appeal of this site.1=PoorExcellent=10
1=Poor
Excellent=10
10: *Please rate the balance of graphics and text on this site.1=PoorExcellent=10
1=Poor
Excellent=10
11: *What is your overall satisfaction with this site?1=Very DissatisfiedVery Satisfied=10
1=Very Dissatisfied
Very Satisfied=10
12: *How well does this site meet your expectations?1=Falls ShortExceeds=10
1=Falls Short
Exceeds=10
13: *How does this site compare to your idea of an ideal site?1=Not Very CloseVery Close=10
1=Not Very Close
Very Close=10
14: *How likely are you to use this site as your primary resource for getting information on Medicare?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
15: *How likely are you to recommend this site to someone else?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
16: *How likely are you to return to this site?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
17: *How likely are you to recommend First Coast Service Options to someone else?1=Very Unlikely  Very Likely=10 
1=Very Unlikely
Very Likely=10
18: *Which best describes you?
20: *In the last 30 days, how many times have you visited this website?
21: *What is your primary reason for visiting this site today?
22: *Did you access SPOT today?
22.1: *How often have you visited SPOT?
22.2: *What are your main reasons for visiting SPOT today? (Check all that apply)
22.3: *Please rate your overall experience using SPOT.1=Poor  Excellent=10 
1=Poor
Excellent=10
23: *What is your line of business?
23.1: *Did you notice the enrollment application assistance tool on First Coast's homepage?
23.1.1: *Did you use the enrollment application assistance tool?
23.1.1.1: *Please rate the tool's helpfulness in finding the correct enrollment application form.
23.1.1.2: *Please rate the tool's helpfulness in knowing what information to provide on the enrollment application form.
23.1.1.3: *Please rate the tool's helpfulness in knowing what documents to attach to the enrollment application form.
24: *Have you used the fee schedule lookup in the past two weeks?
24.1: *How easy is it access information using the fee schedule lookup tool?
24.2: *How would you rate the helpfulness of the fee schedule lookup tool?
25: *Were you able to accomplish your goal in visiting the website today?
26: *Was the information you reviewed clear?
27: *Have you experienced any issues while visiting the website?
28: *Which areas of the website are most useful to you? (Check all that apply)
29: *How likely are you to discourage others from doing business with First Coast Service Options?1=Very Unlikely  Very Likely=10 
1=Very Unlikely
Very Likely=10

Thank you for your time in completing this survey. Your input is very valuable and will be taken into consideration.