Customer Satisfaction Survey

Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

1: *Please rate how well this site is organized.1=PoorExcellent=10
1=Poor
Excellent=10
2: *Please rate how well the site layout helps you find what you need.1=PoorExcellent=10
1=Poor
Excellent=10
3: *Please rate how quickly pages load on this site.1=PoorExcellent=10
1=Poor
Excellent=10
4: *Please rate how completely the page content loads on this site.1=PoorExcellent=10
1=Poor
Excellent=10
5: *Please rate the thoroughness of information provided on this site.1=PoorExcellent=10
1=Poor
Excellent=10
6: *Please rate how well the site’s information provides answers to your questions.1=PoorExcellent=10
1=Poor
Excellent=10
7: *Please rate the ability to sort information by criteria that are important to you on this site.1=PoorExcellent=10
1=Poor
Excellent=10
8: *Please rate how well the features on the site help you find the information you need.1=PoorExcellent=10
1=Poor
Excellent=10
9: *Please rate the visual appeal of this site.1=PoorExcellent=10
1=Poor
Excellent=10
10: *Please rate the legibility of the pages on this site. 1=PoorExcellent=10
1=Poor
Excellent=10
11: *What is your overall satisfaction with this site?1=Very DissatisfiedVery Satisfied=10
1=Very Dissatisfied
Very Satisfied=10
12: *How well does this site meet your expectations?1=Falls ShortExceeds=10
1=Falls Short
Exceeds=10
13: *How does this site compare to your idea of an ideal site?1=Not Very CloseVery Close=10
1=Not Very Close
Very Close=10
14: *How likely are you to use this site as your primary resource for getting information on Medicare?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
15: *How likely are you to recommend this site to someone else?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
16: *How likely are you to return to this site?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
17: *Which best describes you?
 
18: *What is your primary reason for visiting this site today?
19.2: *Please tell us about your experience with the site's search feature today. (Please select all that apply.)
20: *Did you find what you were looking for?
22: *In the last 30 days, how many times have you visited this website?
26: *How would you describe your navigation experience on this site today? (Please select all that apply.)

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!