Customer Satisfaction Survey

Thank you for visiting myNavyExchange.com. We value you as our customer and would appreciate you taking part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

1: *Please rate how well myNavyExchange.com is organized.1=PoorExcellent=10
1=Poor
Excellent=10
2: *Please rate the options available for navigating myNavyExchange.com.1=PoorExcellent=10
1=Poor
Excellent=10
3: *Please rate how realistic the product images are on myNavyExchange.com.1=PoorExcellent=10
1=Poor
Excellent=10
4: *Please rate the ability to see the desired views of products.1=PoorExcellent=10
1=Poor
Excellent=10
5: *Please rate the fairness of product prices on myNavyExchange.com.1=PoorExcellent=10
1=Poor
Excellent=10
6: *Please rate the competitiveness of product prices on myNavyExchange.com.1=PoorExcellent=10
1=Poor
Excellent=10
7: *Please rate how understandable the product descriptions are on myNavyExchange.com.1=PoorExcellent=10
1=Poor
Excellent=10
8: *Please rate how well the product descriptions provide answers to your questions.1=PoorExcellent=10
1=Poor
Excellent=10
9: *What is your overall satisfaction with myNavyExchange.com?1=Very DissatisfiedVery Satisfied=10
1=Very Dissatisfied
Very Satisfied=10
10: *How well does myNavyExchange.com meet your expectations?1=Falls ShortExceeds=10
1=Falls Short
Exceeds=10
11: *How does myNavyExchange.com compare to your idea of an ideal website?1=Not Very CloseVery Close=10
1=Not Very Close
Very Close=10
12: *How likely are you to return to myNavyExchange.com in the next 30 days?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
13: *How likely are you to make a purchase from myNavyExchange.com in the future?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
14: *How likely are you to make a purchase from the Navy Exchange in the future using a channel other than this website? (store, phone, mobile website, etc.)1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
15: *How likely are you to follow the Navy Exchange on social media such as Facebook or Twitter?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
16: *How likely are you to recommend myNavyExchange.com to someone else?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
17: *What is the primary reason for your score on the above question?
20: *What are your main reason(s) for visiting myNavyExchange.com today? (Please select all that apply.)
20.1: *What type of online purchase did you intend to make?
21: *Did you know that the NEX now offers Buy Online, Pickup in Person (BOPIP) as an option?
21.1: *Did you make a BOPIP purchase today?
21.1.1: *How easy was it to complete your BOPIP order?1=Not at all easy  Very easy=10 
1=Not at all easy
Very easy=10
21.1.2: *Have you received instructions on how to pick up your BOPIP order?
21.1.2.1: *Were the instructions clear?1=Not at all clear  Very clear=10 
1=Not at all clear
Very clear=10
22: *What was the primary product you were looking for today?
22.2: *What other product(s) were you looking for today? (Please select all that apply.)
24.1.1: *Why did you buy online but decide to pick up at the store?
24.1.2: *Are you aware of NEXCOM's "Ship to Store" services?
24.2: *What was the main reason you did not complete your purchase today?
24.3: *Since you were unable to purchase what you wanted, what do you plan to do next?
25: *Did you try to establish an account with myNavyExchange.com today?
25.1: *Please tell us more about your experience establishing an account today.
26: *Did you try to log in to myNavyExchange.com today?
26.1: *Were you able to log in successfully?
26.1.1: *Please tell us more about your experience logging in. (Please select all that apply)
27: *How would you describe your experience navigating on myNavyExchange.com today?
28: *Did you use the site's search feature today?
28.1: *Did the search feature enable you to find the products/information you were interested in?
28.2: *Please tell us about your experience with the site's search feature today. (Select all that apply.)
29: *Did you look for any product reviews on myNavyExchange.com today?
29.1: Why didn't you look for product reviews?
29.2: *How helpful were the product reviews on myNavyExchange.com?1=Very Unhelpful  Very Helpful=10 
1=Very Unhelpful
Very Helpful=10
32: *Do you wish to be contacted by the Navy Exchange regarding your web experience?
33: *What other payment method(s) would you like to be able to use at myNavyExchange.com (instead of a credit card)? (Select all that apply.)
34: *With which branch of service are you most closely associated?
36: *Do you currently have a Military Star Account?
40: *Would you like to enter the drawing for a NEX gift card by giving us your name, email, and phone number? Your information will only be used to reach you if you win the gift card drawing.
40.1: *I have read and agree to the Official Rules of this promotion ( https://survey.foreseeresults.com/pdfs/Nexcom_Web_Official_Rules.pdf):

Thank you for taking our survey - and for helping us continually improve the myNavyExchange.com shopping experience.